Tier 1 + dashboard analytics + daily briefing. Owner tahu pattern customer, jam peak, produk laku, conversion rate. Decision maker tools.
Total chat, auto-reply rate, escalation rate, avg response time. Per hari, minggu, bulan.
Tiap pagi: ringkasan kemarin, top FAQ, top produk yang ditanya, escalation outstanding.
Identifikasi customer repeat vs new. Pattern beli mereka. Behavior insight.
WhatsApp + Instagram DM + website widget. Bot konsisten di semua channel.
Track berapa chat → order. Funnel customer journey.
Auto-alert kalau pattern abnormal: spike chat, drop conversion, complaint surge.